Nana’s Quest FAQ Page

Welcome to Nana’s Quest FAQ section! Below are answers to the most common questions from buyers, sellers, and visitors. If you don’t find what you’re looking for, feel free to contact us!

Get in touch with Nana's Quest for support and connection

General Questions

  1. What is Nana’s Quest?
    Nana’s Quest is a marketplace dedicated to celebrating handmade, eco-friendly, and artisan-crafted treasures, connecting buyers and sellers in a creative community.

  2. Who can join Nana’s Quest?
    Anyone who values creativity and craftsmanship! Buyers can shop for unique finds, and artisans can join as vendors to sell their handmade goods.

  3. Is there a membership fee to join?
    No, creating an account as a buyer or seller is completely free.

  4. How do I contact customer support?
    Reach us via our Contact Us page.

For Buyers

  1. How do I browse products?
    Use the “Discover Unique Finds” page to explore categories, filter by artisan, or search for specific items.

  2. Do I need an account to make a purchase?
    Yes, you’ll need to create a free account to checkout and track your orders.

  3. How do I learn more about the artisans?
    Each artisan has a profile page that includes their story, inspirations, and showcased products.

  4. What payment methods are accepted?
    We accept credit/debit cards and other secure payment methods processed through WooPayments/Stripe.

  5. Are products returnable?
    Return policies vary by seller. Refer to the seller’s individual return policy on their profile and listing.

  6. What should I do if I receive a damaged product?
    Contact the seller directly within 14 days of receiving the item. If unresolved, reach out to Nana’s Quest support for assistance.

For Vendors

  1. How do I become a vendor?
    Register through the “Vendor Registration” page, complete your profile, and start listing your products.

  2. Are there any fees for selling on Nana’s Quest?
    For January–March, listing fees are free, and transaction fees are reduced to 2.5%. From April 1, standard fees apply.

  3. How do I set up my shop?
    Use the vendor dashboard to upload product images, set prices, add descriptions, and manage orders.

  4. Can I list digital products?
    Yes! Digital items like eBooks, patterns, or printables are welcome as long as they’re handmade or artisan-inspired.

  5. How do I get paid?
    Earnings are deposited into your nominated bank account weekly after deducting applicable fees.

  6. What if a buyer requests a refund?
    Follow your stated return policy. Refunds for faulty or misrepresented items are required under Australian Consumer Law.

  7. Can I offer free shipping?
    Yes, you can configure your shipping options, including free shipping, in the vendor dashboard.

  8. What happens if my account is suspended?
    Contact Nana’s Quest support to understand the reason for suspension and steps to resolve it.

  9. How do I redeem fabric instead of cash?
    If you choose the Fabric-for-Cash option, select the amount to redeem in your dashboard. A 5% processing fee applies.

  10. What if I want to stop selling?
    You can deactivate your shop anytime from your vendor dashboard. Your listings will be removed, and any pending payouts will be processed.

Shipping and Delivery

  1. Who handles shipping?
    Vendors are responsible for shipping. Buyers can view shipping details on product pages.

  2. Can I track my order?
    Yes, if the vendor provides tracking details. Check your order history for updates.

  3. What are the shipping fees?
    Shipping fees vary by vendor and product. Check the shipping section of the product listing for details.

  4. Do you ship internationally?
    Some vendors offer international shipping. Use filters or check individual listings for availability.

Giving Back

  1. What is the Giving Back program?
    The Giving Back initiative supports partnered charities with handcrafted items donated by our artisans.

  2. How can I support a charity?
    Purchase from the Giving Back section or donate directly through partnered charities listed on our platform.

  3. Can I nominate a charity to partner with Nana’s Quest?
    Yes! Use the “Become a Charity Partner” page to submit an application.

Policies and Security

  1. Is my personal information secure?
    Yes. Nana’s Quest follows strict privacy policies to protect your data.

  2. What happens if a dispute arises?
    Nana’s Quest offers mediation services to resolve disputes between buyers and sellers.

  3. Can accounts be suspended for policy violations?
    Yes. Spam, fraudulent activity, or other violations may result in account suspension or termination.

Need More Help?

If you still have questions, visit our Contact Us page or email us directly. Nana’s Quest is here to help you every step of the way!

Shopping Cart
Scroll to Top