Nana’s Quest: Vendor Agreement
Welcome to Nana’s Quest! This Vendor Agreement outlines the responsibilities, fees, and policies for sellers (“vendors”) on our platform. By registering as a vendor, you agree to comply with the terms outlined below.
1. Vendor Responsibilities
As a vendor on Nana’s Quest, you agree to:
- Provide Accurate Listings: Clearly describe your products, including specifications, materials, and potential variations.
- Fulfill Orders Promptly: Ship orders in a timely manner and provide tracking updates when necessary.
- Maintain Quality Standards: Ensure all products meet quality and safety standards in compliance with Australian regulations.
- Handle Customer Inquiries: Respond promptly and professionally to buyer questions, concerns, and refund/return requests.
- Comply with Refund/Return Policies: Adhere to your stated return policy and Australian Consumer Law for refunds, replacements, and repairs.
2. Commission Fees and Payment Methods
Nana’s Quest uses a fair and transparent fee structure to support platform maintenance and services.
A. Special Launch Offer (Valid Until 31 March 2025)
- Listing Fee: FREE (normally $0.20 AUD per item).
- Transaction Fee: 2.5% of the item’s sale price (normally 5%).
- Payment Processing Fee: 2.9% + $0.30 AUD per transaction.
B. Standard Fee Structure (Effective 1 April 2025)
- Listing Fee: $0.20 AUD per item listed, active for 4 months. Auto-renew options available.
- Transaction Fee: 5% of the item’s sale price, including shipping fees.
- Payment Processing Fee: 2.9% + $0.30 AUD per transaction.
Example Calculation:
For a $50 AUD item:
- Listing Fee: $0.20 AUD
- Transaction Fee: $2.50 AUD
- Payment Processing Fee: $1.75 AUD
- Net Payout: $45.55 AUD
3. Fabric-for-Cash Payment Option
Vendors can choose to redeem a portion of their earnings in fabric instead of cash to support their crafting needs.
- Availability: This option is ideal for vendors looking to reinvest in their craft.
- Cash-Out Fee: A 5% processing fee applies to fabric redemptions.
- Minimum Redemption Threshold: A minimum amount may be required to ensure efficient processing.
4. Payout Schedule and Methods
Nana’s Quest ensures timely and secure payouts.
- Weekly Payouts: Earnings are transferred to your nominated bank account on a weekly basis.
- Negative Balances: If your balance is negative at month-end, you will receive an invoice with the outstanding amount, payable within 14 days.
5. Compliance and Termination
Vendors must adhere to platform policies and Australian Consumer Law. Non-compliance may result in account suspension or termination.
Grounds for Termination:
- Policy Violations: Listing prohibited items, misuse of customer data, or non-compliance with refund policies.
- Performance Issues: Consistently negative reviews, late shipments, or unprofessional communication.
If your account is terminated, Nana’s Quest will process any pending payments or refunds in accordance with platform policies.
FAQs for Vendors
Q: Can I redeem only a portion of my earnings as fabric?
Yes, you can select the amount to redeem, subject to minimum thresholds and fees.
Q: How can I manage my listings and earnings?
Access your personal dashboard to manage listings, monitor orders, and view detailed earnings reports.
Q: What happens if I update my return policy?
Vendors can update return policies in their profile settings. Changes apply only to future transactions.
Q: What if I encounter a dispute with a buyer?
Try to resolve disputes directly with buyers. If unresolved, Nana’s Quest can mediate to reach a fair solution.
Contact Vendor Support
If you have questions or need assistance, contact us at:
- Mail: PO Box 289, Katanning, WA 6317, Australia