Fees & Payments
Simple fees. Clear payments. No mystery.
Nana’s Quest is built to keep selling handmade as stress-free as possible, so makers can focus on their craft, their customers, and the story behind every piece.
Fair, transparent fees for handmade sellers.
Nana’s Quest is designed to empower artisans with simple, easy-to-understand fees that support your creative journey.
We believe makers should know what they are paying, when fees apply, and how their payout is calculated before they make a sale.
Founder Member Pricing
First 50 vendors receive 12 months of special rates.
As a thank-you to our earliest supporters, the first 50 vendors to join Nana’s Quest as Founder Members receive exclusive discounted rates for 12 months from their registration date.
After the Founder Member period ends, the Standard Fee Structure applies.
Standard Fee Structure
Simple pricing after the Founder Member period.
For vendors joining after the first 50 Founder Members, or once the Founder Member period ends, the standard Nana’s Quest fees apply.
Example Calculation
What happens when you sell a $50 item?
Here is an example using the Standard Fee Structure.
Standard pricing example
Item sale price: $50.00 AUD
Listing fee: $0.20 AUD
Transaction fee: $1.25 AUD
Payment processing fee: $1.75 AUD
Estimated net payout: $46.80 AUD
This example is provided as a guide only. Final amounts may vary depending on payment method, currency, promotions, refunds, shipping, tax settings, or other applicable fees.
Additional fees, if applicable.
Most sellers will only need to think about listing fees, transaction fees, and payment processing fees. Some optional or situational fees may apply depending on how you use the platform.
Currency conversion
International orders requiring currency conversion may attract a 2.5% conversion fee.
Optional advertising
Sellers may choose to promote products through on-platform ads. Fees may vary depending on exposure level.
Offsite ads
Offsite advertising may become available in the future and may be based on sales generated.
Fabric cash-out option
Sellers who prefer materials over cash may be able to redeem earnings for fabric, with a 5% processing fee and minimum redemption requirements.
Monthly Billing & Statements
Know what came in, what went out, and what is yours.
Nana’s Quest aims to make fee tracking clear, so sellers can understand their sales, fees, and payouts without feeling lost.
Getting Paid
How and when sellers receive payouts.
Getting paid on Nana’s Quest is designed to be automatic and secure.
Automatic payouts
Once a customer buys your product and the order is marked as fulfilled, your payment can be processed according to the platform’s payment settings.
Payout timing
Most payments are expected to be sent to your nominated bank account or PayPal within five business days.
New seller checks
Your first payout may take a little longer while your account is verified for security.
Payment details
Make sure your bank account or PayPal information is entered correctly before your first sale to avoid delays.
Track your payments.
Sellers can check their dashboard for earnings, payouts, pending payments, completed payments, fees, and transaction history.
If something does not look right, reach out for help before it becomes stressful.
Fees & Payments FAQ
Quick answers for sellers.
Are there any hidden fees?
No. Nana’s Quest is committed to transparent fees. Seller fees are listed here and should also be visible through relevant dashboard or account areas.
When are fees deducted?
Listing fees are deducted when an item is listed. Transaction and payment processing fees are deducted when a sale is completed.
How do I track my fees and payouts?
Your Payment Account Dashboard or Vendor Dashboard provides a breakdown of sales, fees, earnings, and payout activity.
What if my payout is delayed?
Check that your payment details are correct and that any account verification steps are complete. New sellers may experience longer first-payout timing for security checks.
Can fees change in the future?
Nana’s Quest may update fees as the platform grows. Any major changes should be communicated clearly so sellers understand what applies.
Who do I contact if I need help?
Seller Support is here to help. Contact us if you need help setting up payments, understanding fees, or checking your payout information.
Confidence grows with every sale.
It is normal to feel unsure at first. With each sale, the process becomes easier to understand — from listing your first item to tracking your first payout.
Focus on your craft, share your story, and let Nana’s Quest help keep the selling process clear, simple, and supportive.
Come in, love. Your handmade work deserves a place to be seen.