Account, Login and Security

Slow version

Let’s walk through it properly

Logging in

To access your shop, go to the login page and enter your email and password.

If your details are correct, you’ll be taken straight into your account and dashboard.

Your password

Your password protects your shop, your messages, and your earnings.

Try to use a password that is:

• Long (at least 8-12 characters)
• A mix of letters, numbers, and symbols
• Not used on other websites

You do not need to make it complicated – just something strong and unique to you.

Lost password

If you forget your password, use the Lost password link on the login page.

You’ll be asked to enter your email, and you’ll receive a link to reset your password.

Check your inbox (and spam folder if needed).

Your account email

Your email is important. It’s used for:

• Logging in
• Receiving order notifications
• Password resets
• Important updates

Make sure your email is correct and one you can access easily.

Suspicious activity

If something does not feel right, trust that feeling.

Examples might include:

• You cannot log in when you normally can
• Changes you did not make
• Messages or activity you do not recognise

If this happens:

• Reset your password immediately
• Contact Nana’s Quest support

Never share your password

Your password should only be known by you.

Nana’s Quest will never ask for your password.

Payment safety

Payments on Nana’s Quest are handled securely through trusted systems like Stripe.

• Do not accept payments outside the platform
• Keep all transactions within Nana’s Quest
• Be cautious of unusual payment requests

A gentle note

You do not need to be technical to stay safe.

A strong password, a trusted email, and a bit of awareness go a long way.