Seller Help Centre
Earnings
Your Earnings page helps you understand what your shop has made, what fees apply, and what may be available for payout.
Fast version
What the Earnings page shows
- Product sales – money made from your items.
- Shipping collected – postage paid by buyers.
- Gross including shipping – product sales plus shipping.
- Marketplace fees – Nana’s Quest seller fees.
- Net earnings – estimated amount after marketplace fees.
- Time buttons – view 30 days, 90 days, or 365 days.
Use this page to check how your shop is performing over time.
Slow version
Let’s walk through your earnings properly
Product sales
This shows the total value of products sold in the selected time period.
It does not usually include shipping. It is the amount customers paid for your handmade items themselves.
Shipping collected
This shows the shipping money collected from buyers for orders that include your items.
Shipping collected is not the same as profit. It helps cover the cost of postage, packaging, labels, and sending the order safely.
Gross including shipping
Gross means the bigger total before some deductions are removed.
On Nana’s Quest, this may include your product sales plus shipping collected.
Marketplace fees
This shows the Nana’s Quest marketplace fees connected to your sales.
Fees help keep the platform running, support the marketplace, and allow Nana’s Quest to continue building tools for makers.
Net earnings
Net earnings are the estimated amount remaining after marketplace fees are removed.
This is the number most sellers look at when they want to understand what they have earned from their products.
Why your earnings may not match your payout exactly
Sometimes your earnings page and payout page may look slightly different. This can happen because of:
- Pending orders
- Manual payout review
- Payment processing fees
- Refunds or cancelled orders
- Shipping amounts
- Timing differences between sale date and payout date
Time filters
The buttons at the top let you view earnings across different time periods.
- 30 days – recent shop activity
- 90 days – useful for seeing patterns
- 365 days – helpful for yearly tracking
The earnings table
The table gives a more detailed breakdown of orders, items, product amounts, shipping, gross earnings, fees, and net earnings.
If there are no earnings yet, that simply means there have been no sales in the selected time period.
A gentle note
Every shop starts at zero. A quiet earnings page does not mean your work is not valuable.
Keep improving your listings, sharing your products, adding clear photos, and telling the story behind your handmade pieces.