Seller Help Centre
Vendor Agreement
This Vendor Agreement explains what sellers agree to when opening and running a shop on Nana’s Quest. It is here to protect makers, buyers, and the heart of the marketplace.
Fast version
What vendors agree to
- List items honestly and accurately.
- Only sell items that fit the spirit of Nana’s Quest.
- Use your own photos, descriptions, and intellectual property where possible.
- Ship orders carefully and within the timeframe you state.
- Follow Australian Consumer Law for faulty, damaged, or misrepresented items.
- Communicate kindly with buyers and Nana’s Quest support.
- Pay applicable fees and keep payout details accurate.
- Do not spam, mislead, abuse, copy, scam, or list unsafe products.
In simple terms: be honest, be kind, send what you promised, and ask for help if something goes wrong.
Slow version
Let’s walk through the agreement properly
1. Your role as a vendor
As a Nana’s Quest vendor, you are responsible for your shop, your listings, your products, your customer communication, and your order fulfilment.
2. Seller responsibilities
- Keep shop information accurate and up to date
- Respond to buyer messages in a reasonable timeframe
- Fulfil orders with care
- Package items safely for delivery
- Follow marketplace policies
- Contact support if help is needed
3. Accurate listings
Every listing must describe the item clearly and honestly. Buyers should understand what they are purchasing before checkout.
4. Product suitability
Products should fit the handmade and artisan spirit of the marketplace. Unsafe, misleading, inappropriate, illegal, or counterfeit listings may be removed.
5. Shipping obligations
Vendors are responsible for shipping their own orders unless clearly stated otherwise.
6. Refunds and returns
Vendors must follow Australian Consumer Law and handle refund/return requests fairly and respectfully.
7. Fees and payments
Vendors agree to pay applicable platform and payment fees, and keep payout details accurate.
8. Intellectual property
Only upload content you own or have permission to use.
9. Conduct and community standards
Respectful communication is required. Harassment, threats, abuse, fraud, and off-platform fee avoidance are not allowed.
10. Privacy and customer information
Customer data must only be used for order fulfilment and handled with care.
11. Account safety
Use a strong password, keep it private, and report suspicious activity quickly.
12. Policy breaches
Nana’s Quest may remove listings, restrict access, hold payouts during review, or suspend accounts for serious or repeated breaches.
13. Agreement
By registering as a vendor and using seller tools, you agree to this Vendor Agreement and related marketplace policies.